Win Without Pitching is the business development consulting firm for ad agencies and design firms that believe there is a better way to build a marketing communication agency. |
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We Will Refuse to Work at a LossWe will build our practice one profitable assignment at a time. Excepting our carefully selected pro bono engagements and the occasional favor to our best and longest standing clients, every project will generate a profit that recognizes our expertise and the value we bring to our clients’ businesses.
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We will strive to win while charging more and thus validate our expert positioning. If we are not accomplishing this feat, then we have not yet succeeded in implementing the earlier proclamations.
We must dispossess ourselves of the notion that we can operate on thin profit margins at the beginning of a new client relationship and then work to increase those margins over time. We know that profit margin, like power, only diminishes with time.
The tenth proclamation builds on the others before it: the need for diagnosis before prescription, the need for selectivity, the need to discuss issues of money early. Not only will we meet our obligation to diagnose before we prescribe, but we will selectively work for those clients willing to pay us for such an approach.
We Are Hired to Begin at the BeginningLike the medical professionals that our four-phase model of diagnose, prescribe, apply and reapply suggests, our highest value offering is our ability to bring new perspective and understanding to our clients’ problems. Success at each phase depends on getting the earlier ones correct. The first two phases of diagnose and prescribe represent the strategic portion of the engagement—the thinking phases that precede the doing. Our strength in these first two phases is what sets us apart from our competition and keeps the commoditizing forces of the profession at bay. The thinking that precedes and wraps our doing is our value-added differentiator. It is the basis of our deep expertise. Our opportunity for profit margin in the engagement is greatest in these first two phases and diminishes from there.
No client will willingly allow us to reverse this natural trend and command more profit margin as time goes on. We must admit that an approach that sees us sacrifice significant margin to win business with hopes of making it up later is rooted either in naivety, a false agreement with a client who is telling us what we want to hear, or in our own dishonest intentions of hoping to find profit that is not visible to the client.
A key test remains to win while charging more. When we win by charging less, price becomes our positioning that we wear like an albatross with that client forever: we become the price shop. Previous Page: Walking Away Next Page: On Discounting Table of Contents Own the Manifesto
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